Effective Date: January 1, 2025

Thank you for shopping with Free-Luigi.online. Due to the nature of our print-on-demand business, all sales are final. Refunds, returns, or exchanges are not offered unless required by law or in cases of defective or damaged items.

Overview

All items are custom-made to order and considered final sale. We do not accept returns or issue refunds for the following:

  • Print-on-Demand (POD) Items: All products in our store.
  • Digital/downloadable products.
  • Gift cards or promotional vouchers.
  • Clearance or sale items.

If you experience an issue with your order, please read the policies below and use our Contact Page for assistance.

Defective or Damaged Items

We understand that issues may arise during production or shipping. If your item arrives defective or damaged, you must contact us within 7 days of receiving the product.

When contacting us, please provide:

  • Your order number.
  • A detailed description of the issue.
  • Photos clearly showing the defect or damage.

After reviewing your claim, we may, at our sole discretion:

  • Offer a replacement of the same item, or
  • Issue a refund to the original payment method.

How to Return an Item

If a return is authorized (for defective or damaged products only), we will provide detailed instructions for shipping the item back. Please note:

  • You must contact us before returning any items. Unsolicited returns will not be accepted. Please use our Contact Page.
  • Customers are responsible for return shipping costs unless otherwise stated.

Refunds

If a refund is approved, the credit will be applied to your original payment method. Processing times may vary depending on your bank or credit card provider.

If you believe your refund is delayed or missing, follow these steps:

  1. Check your bank account or credit card statement for pending transactions.
  2. Contact your bank or credit card provider to confirm processing timelines.
  3. If you still have not received your refund, please use our Contact Page.

Exchanges

We only replace items if they are defective or damaged. Exchanges are limited to the same product originally purchased. To request an exchange, please use our Contact Page.

Need Help?

For any questions or concerns regarding refunds, returns, or exchanges, please use our Contact Page.